Shipping & Return Policy

Shipping Info

Lead times

• Stock-style samples: 3–7 working days.
• Standard bulk orders: 2–4 weeks after sample approval and deposit.
• Custom OEM/ODM programs: 6–10 weeks, depending on fabric sourcing and sampling rounds.
• Peak season (August–October): book capacity early to protect dispatch dates.

Packing

Garments are folded and packed in poly bags, then into export cartons. We can add tissue paper, hangers, size stickers, barcode labels, and retail-ready poly bags. Carton weight and dimensions can be aligned with marketplace or distribution-center requirements.

Freight & Incoterms

We quote EXW, FOB (Guangzhou/Shenzhen/Ningbo), CIF, DAP, and DDP depending on the destination. Express courier is used for samples and small trial orders; air and sea freight are used for bulk. Tell us your destination port or postcode for a shipping estimate.

Customs & documentation

We provide commercial invoices, packing lists, and shipping marks. Certificates of origin and other export documents can be arranged on request. Import duties and destination taxes are the buyer's responsibility unless the order is quoted DDP.

Return Policy

Defective or incorrect items

Contact us within 14 days of delivery with your order number, photos of the affected items, and the quantity involved. Confirmed production defects — wrong style, wrong color, wrong size, broken trims, or failed measurements — are repaired, replaced, or credited at our cost.

What is not treated as a defect

• Normal variation in fabric texture, dye lot, or handmade construction.
• Minor color difference caused by studio lighting or monitor settings.
• Damage caused by wear, washing, alteration, or improper storage.
• Accessories, petticoats, shoes, wigs, or props shown in photos but not listed as included.

Returns

Please do not return goods before contacting us. We will confirm the return address, method, and documentation. Unauthorized returns may be refused or charged for handling. Replacements are shipped with your next order or by courier, depending on the urgency.