Privacy Policy

1. Information We Collect

We collect the information you provide when you send an inquiry, request a quote, or contact us: your name, email address, company name, phone or WhatsApp number, country, and the product, color, size, and quantity details you include in your message. We also collect basic technical information such as browser type, device type, referring page, and pages visited when analytics is enabled.

2. How We Use Information

• To respond to inquiries, prepare quotations, and process orders.
• To confirm specifications, samples, production schedules, and shipping arrangements.
• To provide after-sales support and handle quality claims.
• To understand site usage and improve our product pages and catalog.
• To comply with legal, tax, and export requirements.

3. Cookies & Analytics

seekaya.com may use cookies and analytics tools to measure traffic and improve the site. These tools may collect aggregated usage data. You can disable cookies in your browser; core pages remain accessible, although some features may not work as intended.

4. Sharing Information

We do not sell personal data. Information is shared only with service providers that help us operate the site or fulfill an order — for example, email, hosting, analytics, freight, and payment providers — and only as needed for those services. We may also disclose information when required by law or to protect our rights.

5. Retention

Inquiry and order records are kept for as long as needed to provide the service, maintain business records, and meet legal obligations. You may ask us to delete inquiry data that is no longer required.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal data we hold, or to object to certain processing. To make a request, email amy@seekaya.com. We may need to verify your identity before responding.

7. International Transfers

We operate from China and may use service providers in other countries. Your information may be transferred to and processed in jurisdictions with different data protection rules. We take reasonable steps to protect it in transit and at rest.

8. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

This site is intended for business buyers and is not directed to children. We do not knowingly collect personal data from children.

10. Changes & Contact

We may update this policy from time to time. The effective date at the top of the page shows the latest version. Questions about this policy can be sent to amy@seekaya.com.